Frequently Asked Questions
How long does it take to receive my order?
Delivery times may vary depending on your location and the shipping method you choose. Typically, delivery within the Netherlands takes 3-5 business days.
Can I track my package?
Yes, once your order has been shipped, you will receive a tracking number that will allow you to track the status of your package. Use the tracking number on the shipping company's website to get up-to-date information about your delivery.
What are the shipping costs for my order?
Shipping costs vary depending on your location and the shipping method you choose. The exact shipping costs will be displayed during the checkout process before you confirm your order. For orders over a certain amount, we often offer free shipping.
Can I change my delivery address after I have placed an order?
Yes, it is possible to change your delivery address after you have placed an order, as long as the package has not yet been shipped. Please contact our customer service as soon as possible to inform us of the change. Once the package has been shipped, we unfortunately cannot change the address anymore.
What should I do if I don't receive my package?
If your package does not arrive within the expected delivery time, first check the status with the tracking number you received. If there are no updates or the package is reported as lost, please contact our customer service. We will investigate and send a replacement product if necessary.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact our customer service immediately. Send photos of the damaged package, its contents and the order number so we can troubleshoot the issue and send a replacement product if necessary.
Are there any costs associated with returning my order?
In most cases, the cost of returning an order is the responsibility of the customer, unless the product is defective or incorrectly delivered. We recommend using a shipping method with tracking to ensure that the package arrives safely to us.
How long does it take to get my money back after a return?
Once we have received and inspected your return, your refund will be processed. It may take 5-10 business days for the funds to appear in your account, depending on your payment method and bank. We will notify you by email once the refund has been completed.
How can I return my order?
Make sure the product is unused and in its original packaging. If you're not satisfied with your purchase, you can return it within 30 days of receipt. Contact our customer service to request a return and receive further instructions.
